Students will learn firsthand what day-in and day-out exposure to luxury means and how to provide service excellence through eight weeks of content provided by FTG.
Through FTG’s video guides, students will learn foundations in food and beverage, spa settings, front office and housekeeping.
FTG’s guides on Leading Through Luxury, including the elements of an effective service culture, best daily practices, team member accountability and addressing guest concerns will help students build the soft skills needed in the industry as they participate in individual and group exercises to practice service excellence.
Guest speakers will include Robert Sereci, general manager of Medinah Country Club in Chicago; Pete Hayda, managing director of sales and marketing at the Little Nell Hotel in Aspen, Colo.; and the management team at Destination Kohler. Brey and faculty have a longstanding partnership with Sereci, Hayda and Kohler.
“The Little Nell Hotel is proud of our working relationship with UW-Stout and is excited to support the addition of the Forbes Travel Guide content into their hospitality program,” Hayda said. “This curricular addition will certainly give their students an advantage after graduation.”
Students will also have the opportunity to have an overnight stay at Destination Kohler, where they will eat, live and breathe luxury, Brey said. They will experience luxury to know what guests expect and to understand how employees need to think ahead of those expectations.