Tyler's Potential Eligible Case Management System meets a pressing need at VR agencies for improved controls over service management and payments for Potentially Eligible (PE) participants administered by third-party providers contracted by VR agencies. The goals of the system include:
- Dramatically reduce the number of duplicate records from Potentially Eligible (PE) cases managed by contracted third-party vendors and VR staff that "seep" into the VR case management system.
- Reduce RSA 911 reporting errors emanating from PE cases by automating the extract that delivers PE 911 data quarterly to VR.
- Ensure the 15% budget allocation for PE is accurately tracked and reportable at the contract level and individual PE case level.
- Provide an internal controls process for VR staff approval of services provided by contractor(s)
Meet the Presenters:
Doug is a Senior Account Executive at Tyler responsible for business development at the State agency level for Tyler’s Health, Human Services and Benefits portfolio across the US. This solution portfolio leverages Tyler’s Case Management Development Platform, and includes Tyler’s Vocational Rehabilitation System and a variety of Medicaid solutions. Doug has been with Tyler for 10 years in business development and resides in the Denver area.
Lynn has more than 25 years of experience in information technology, specializing in solution strategies, product management and software development. She has spent the last 20 years working with modular case management platform software for the public sector using agile methodologies. Areas of expertise include Vocational Rehabilitation, Social Security Disability, Veteran Service Organizations, Grievances and Appeals, and Medicaid Waiver programs. Lynn has a BS in computer science from Southeast Missouri State University and an MBA in information systems management from St. Louis University.